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Privacy Policy

(Updated July 17, 2023)

We are pleased you have chosen Auria Pelvic Health, Auria Physical Therapy, SMS Physical Therapy, P.C. (individually or collectively referred to herein as "Auria") for your needs.

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Uses and Discloses of Your Medical Information

For Treatment: We may use medical information about you to provide, coordinate, or manage your health care and any related treatment or services. This includes the coordination or management of your health care with a third party. For example, your protected health information may be provided to a health care provider to whom you have been referred to ensure the necessary information is accessible to diagnose or treat you. For Payment: We may use and disclose medical information about you so that the treatment and services you receive at our practice may be billed to and payment may be collected from you, an insurance company, or a third party. This may include certain activities that your health insurance plan may undertake before it approves or pays for your services, such as: making a determination of eligibility or coverage for insurance benefits and reviewing services provided to you for medical necessity. For Health Care Operations: We may use and disclose health information about you to support the business activities of our health care practice. These activities include, but are not limited to, improving quality of care, providing information about treatment alternatives or other health-related benefits and services, development or maintaining and supporting computer systems, legal services, and conducting audits and compliance programs, including fraud, waste and abuse investigations.

For Individuals Involved in Your Care or Payment for Your Care: We may release medical information about you to a friend or family member who is involved in your medical care. As Required By Law: We will disclose medical information about you when required to do so by federal, state, or local law. For Abuse or Neglect Reporting: We may use and disclose medical information as required or as permitted by federal and state law. To Avert a Serious Threat to Health or Safety: We may use and disclose medical information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. For Military and Veterans: If you are a member of the armed forces, we may release medical information about you as required by military command authorities. For Worker’s Compensation: We may release medical information about you for workers’ compensation or similar programs. For Public Health Risks: We may disclose medical information about you for public health activities. For Health Oversight Activities: We may disclose medical information to a health oversight agency for activities authorized by law. For Lawsuits and Disputes: If you are involved in a lawsuit or a dispute, we may disclose medical information about you in response to a court or administrative order. For Law Enforcement: We may release medical information if asked to do so by law enforcement officials. For Coroners, Medical Examiners, and Funeral Directors: We may release medical information to a coroner, medical examiner, and funeral directors. For National Security and Intelligence Activities: We may release medical information about you to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law. For Protective Services for the President and Others: We may disclose medical information about you to authorized federal officials so they may provide protection to the President, other authorized persons or foreign heads of state or conduct special investigations. For Inmates: If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release medical information about you to the correctional institution or law enforcement official.

Your Rights regarding Your Medical Information

Your Right to Inspect and Copy: To inspect and copy of your medical information, you must submit your request in writing. We may deny your request to inspect and copy, in limited circumstances. If you are denied access to medical information, you may request in writing, that the denial be reviewed. Your Right to Amend: If you feel that medical information we have about you is incorrect or incomplete, you may request an amendment in writing. Your request may be denied if you do not include a reason to support the request.

Your Right to an Accounting of Disclosures

You have the right to request in writing, a list accounting for any disclosures of your medical information we have made, except for uses and disclosures for treatment, payment, and health care operations, as previously described. Your Right to Request Restrictions: You have the right to request a restriction or limitation on the medical information we use or disclose about you for treatment, payment, or health care operations. Your request must be in writing and state the specific restriction requested and to whom you want the restriction to apply. We are not required to agree to your request, except if the requested restriction is on a disclosure to a health plan for a payment or health care operations purpose regarding a service that has been paid in full out-of-pocket. Your Right to Request Confidential Communications: You consent to the use of email for communications with Auria which may not be HIPAA compliant. You have the right to request in writing that we communicate with you about medical matters in a certain way or at a certain location. Your Right to a Paper Copy of This Notice: You have the right to a paper copy of the Notice currently in effect at any time.

CHANGES TO THIS NOTICE: We reserve the right to change this notice and to make the revised Notice effective for protected health information we already have about you as well as any information we receive in the future. The Notice currently in effect will be posted in our facility.

COMPLAINTS: If you believe your privacy rights have been violated, you may file a complaint with our Clinical Director. If you are not satisfied with the manner in which a complaint is handled you may submit a formal complaint to the Department of Health and Human Services, Office for Civil Rights, by sending a letter to 200 Independence Avenue, S.W., Room 509 HHH Bldg., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints. We will not retaliate against you for filing a complaint.

We must follow the duties and privacy practices described in this Notice. We will maintain the privacy of your protected health information and to notify affected individuals following a breach of unsecured protected health information. If you have any questions about this Notice, please contact us at 310-505-6096 and ask to speak with our Clinical Director.

OTHER USES OF MEDICAL INFORMATION: Other uses and disclosures of medical information not covered by this notice or the laws that apply to us will be made only with your written permission. If you provide us permission to use or disclose medical information about you, you may revoke that permission, in writing, at any time. If you revoke your permission, we will no longer use or disclose medical information about you for the reasons covered by your written authorization. You understand that we are unable to take back any disclosures we have already made with your permission, and that we are required to retain our records of the care that we provided to you.

We are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to our Practice's Website and governs data collection and usage. It does not apply to information collected by us offline, through intake or related forms, or through any other means. By using this website, you consent to the data practices described in this statement.

Collection of Your Personal Information

This Practice may collect personally identifiable information, such as your e-mail address, name, home or work address or telephone number. This Practice may also collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by this website. This information can include: your IP address, browser type, domain names, access times and referring websites addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of this websites.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through public message boards, this information may be collected and used by others.

This Practice encourages you to review the privacy statements of websites you choose to link to from the website so that you can understand how those Websites collect, use and share your information. This Practice is not responsible for the privacy statements or other content on any other Websites.

Use of Your Personal Information

This Practice collects and uses your personal information to operate the Website and deliver the services you have requested. This Practice may also use your personally identifiable information to inform you of other products or services available from this Practice and its affiliates. This Practice may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

This Practice may share data and/or its customer lists to third parties. This Practice may also share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services and they are required to maintain the confidentiality of your information.

This Practice does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

This Practice will disclose your personal information without notice, only if required to do so by law.

This Practice may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

Use of Cookies

The Website uses cookies to help this Practice personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

Security of Your Personal Information

This Practice secures your personal information from unauthorized access, use or disclosure. This Practice secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to This Statement

This Practice will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to be informed of how this Practice is protecting your information.

Contact Information

Please contact us by phone at 310-505-6096 or by mail at 2046 Hillhurst Ave. #156, Los Angeles, CA 90027.

Personal Information

Although we have no intention of selling your personal information, we are required by law to give you the option to opt out by clicking the link below.

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